We are Proofmarked Ltd.
If you have any questions about this policy, including any requests to exercise your legal rights, please contact us at info[at]proofmarked.com or by writing to 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom. This policy was last updated on 17 October 2023.
• When you create and log into your account we will collect your name, email address, company name and address (if applicable) and your payment details. We collect this in order to take steps to enter into a contract with you and allow you to purchase our services.
• When you sign up to receive our news updates. We will collect your name and email address to provide you with our news updates in line with any preferences you have told us about. When we send you our news updates because you have opted-in to receive them, we rely on your consent to contact you.
You can unsubscribe from our updates at any time by responding to any email you receive from us to tell us you wish to unsubscribe or by emailing info[at]proofmarked.com.
• When you contact us either by phone, email, via our 'contact us' page or via social media, we will usually collect your name, social media handle and contact details, because it’s in our legitimate interest to make sure we can properly respond to your query.
• If our business is sold. We process your personal information for this purpose because we have a legitimate interest to ensure our business can be continued by the buyer. If you object to our use of your personal information in this way, the buyer of our business may not be able to provide services to you.
• Business partners, suppliers and subcontractors for the performance of the contract we enter into with them or you.
• Prospective buyers of our business under our legitimate interest to ensure our business can be continued by the buyer.
We store your data on third party servers which are based both in the UK and outside of the UK.
When working with third parties we may need to transfer your personal data outside of the UK and the EU.
Whenever we transfer your personal information outside of the UK and the EU, we ensure it receives additional protection as required by law. To keep this policy as short and easy to understand as possible, we haven’t set out the specific circumstances when each of these protection measures are used. You can contact us using the details above for more information on this.
We will only retain your personal information for as long as we need it unless we are required to keep it for longer to comply with our legal, accounting or regulatory requirements.
We delete your order information 6 years after your last order with us. Other information related to your account will be deleted 2 years after your account has become inactive.
In some circumstances we may carefully anonymise your personal data so that it can no longer be associated with you, and we may use this anonymised information indefinitely without notifying you. We use this anonymised information to improve the way we work and our services.
You have various other rights under applicable data protection laws, including the right to:
• access your personal data (also known as a “subject access request”);
• correct incomplete or inaccurate data we hold about you;
• ask us to erase the personal data we hold about you;
• ask us to restrict our handling of your personal data;
• ask us to transfer your personal data to a third party;
• object to how we are using your personal data; and
• withdraw your consent to us handling your personal data.
You also have the right to lodge a complaint with us or the Information Commissioner's Office, the supervisory authority for data protection issues in England and Wales. If you are based in the EU you can find your relevant supervisory authority here.
Please keep in mind that privacy law is complicated, and these rights will not always be available to you all of the time.